Ctrack provides easy access to our online legal, privacy and compliance documents. Please ensure that you have read and understood the applicable terms, policies and notices when using our website, platforms, products and services.
Our Terms & Conditions govern the provision and use of Ctrack products and services.
Ctrack Zambia is committed to protecting the privacy and security of personal information processed in connection with our website, products and services.
This Privacy Policy explains how Ctrack Zambia collects, uses, stores, shares and protects personal information and the rights available to individuals whose personal information we process.
Ctrack processes personal information in accordance with the Zambia Data Protection Act, 2021, the Data Protection (General) Regulations, 2024, and other applicable laws and regulations.
By using our website, products or services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to Ctrack Zambia and the relevant Ctrack entity responsible for providing the applicable website, products or services.
The applicable Ctrack entity may act as a Data Controller where it determines the purposes and means of processing personal information, and as a Data Processor where it processes personal information on behalf of a customer.
Where Ctrack provides fleet-management and telematics services to a business customer, that customer may determine the purposes for which driver, vehicle and other personal information is processed. In such circumstances, Ctrack may process personal information on behalf of the customer as a Data Processor.
Depending on how you interact with Ctrack, we may collect and process:
We will seek to collect only information that is relevant and reasonably necessary for the applicable purpose.
Ctrack provides fleet-management and telematics services that may involve the processing of information relating to vehicles, drivers and journeys.
Depending on the services and equipment used, this may include:
This information may be processed to provide fleet-management services, improve road safety, manage vehicle fleets, investigate incidents, assist with vehicle recovery, identify vehicle or driver risks, provide reports and analytics, and support other legitimate purposes associated with the Ctrack service.
Where Ctrack processes driver or other personal information on behalf of a customer, the customer is responsible for determining the purposes of the processing and for providing appropriate notices to its employees, drivers and other relevant data subjects.
Where video telematics or vehicle-mounted cameras are used, cameras may capture images or video of:
The purpose of video processing may include improving driver and road safety, investigating accidents and incidents, preventing fraud, supporting vehicle security, providing evidence and managing fleet risks.
Where audio recording is technically available and enabled, applicable users will be informed through appropriate notices or contractual documentation.
Video and associated information will be retained only for as long as reasonably necessary for the applicable purpose, subject to contractual, legal, regulatory and security requirements.
We may process personal information for purposes including:
We process personal information only where there is a lawful basis for doing so.
Depending on the circumstances, this may include:
Where processing is based on consent, the individual may withdraw consent where applicable. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
We may use contact information to communicate with customers and prospective customers about Ctrack products, services, events and relevant information where permitted by law.
Where consent is required, we will obtain the appropriate consent.
Individuals may request that their personal information no longer be used for direct marketing by using the unsubscribe mechanism provided or by contacting Ctrack.
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality and, where applicable, support analytics and marketing activities.
Cookies may include:
Where required by law, we will obtain consent before placing non-essential cookies on a user’s device.
Users may manage or disable cookies through the cookie-consent mechanism provided on the website or through their browser settings.
Disabling certain cookies may affect website functionality.
For further information, please see our Cookie Policy.
When you visit our website, we may automatically collect certain technical information, including:
This information may be used to operate, secure, analyse and improve our website and services.
We may use trusted third-party service providers to support our business and services.
These may include:
Where third parties process personal information on our behalf, we will implement appropriate contractual, technical and organisational safeguards as required by applicable law.
We may share personal information where reasonably necessary with:
We do not sell personal information to third parties for their own unrelated purposes.
Certain Ctrack group companies, technology providers, service providers or other authorised third parties may process or store personal information outside Zambia.
Where personal information is transferred or stored outside Zambia, Ctrack will comply with applicable requirements of Zambian data-protection law and implement appropriate safeguards and obtain any required authorisations where applicable.
Ctrack takes reasonable and appropriate technical and organisational measures to protect personal information against:
Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, backup procedures, security testing, employee confidentiality requirements and incident-response procedures.
No method of transmitting or storing information can be guaranteed to be completely secure.
Ctrack maintains procedures for identifying, investigating, managing and responding to personal-data breaches and other information-security incidents.
Where required by applicable law, Ctrack will notify the relevant regulatory authority and affected individuals of a personal-data breach.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will securely delete, destroy or anonymise it where appropriate and in accordance with our applicable retention and destruction procedures.
Ctrack may use analytics, algorithms, machine learning, artificial intelligence and automated technologies to support services such as:
Where applicable, Ctrack will provide information about automated decision-making and profiling and respect rights available to individuals under applicable data-protection law.
Subject to applicable law and any lawful limitations, individuals may have rights including:
Requests to exercise these rights may be subject to identity verification and applicable legal limitations.
To exercise your data-protection rights or make a privacy enquiry, please contact our Data Protection Officer using the contact details below.
We may request additional information to verify your identity before processing a request.
We will respond to valid requests within the period required by applicable law.
Ctrack has appointed a Data Protection Officer to oversee applicable data-protection and privacy matters.
Data Protection Officer – Ctrack Zambia
Email: [INSERT EMAIL ADDRESS]
Telephone: [INSERT TELEPHONE NUMBER]
Physical Address: [INSERT PHYSICAL ADDRESS]
Postal Address: [INSERT POSTAL ADDRESS]
If you believe that your personal information has been processed unlawfully or that Ctrack has not adequately addressed your privacy request, you should first contact our Data Protection Officer.
You may also lodge a complaint with the Data Protection Commissioner of Zambia where permitted by applicable law.
Our website and services are not generally directed at children.
We do not knowingly collect personal information from children except where permitted by law and where appropriate safeguards are in place.
If you believe that a child has provided personal information to us unlawfully, please contact our Data Protection Officer.
Our website may contain links to third-party websites or services.
Ctrack is not responsible for the privacy practices, security or content of third-party websites.
Users should review the privacy policies of third-party websites before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
The updated version will be published on our website with the applicable effective or revision date.
If you have questions about this Privacy Policy, our processing of personal information or your data-protection rights, please contact our Data Protection Officer using the details provided above.
The Ctrack Zambia website and associated online portals are provided subject to these Terms of Use.
By accessing or using the website or portals, you agree to comply with these Terms of Use.
You may use the website and portals only for lawful purposes.
You must not:
All intellectual property rights in the website, content, trademarks, logos, software and associated materials belong to Ctrack or its licensors unless otherwise stated.
No rights are transferred to users except those expressly granted under these Terms of Use.
Ctrack will use reasonable efforts to maintain the availability and functionality of the website.
However, Ctrack does not guarantee that the website will always be available, uninterrupted, secure or error-free.
Information provided on the website is intended for general information purposes.
Ctrack makes reasonable efforts to keep information accurate and current but does not warrant that all information will always be complete, accurate or up to date.
The website may contain links to third-party websites.
Ctrack does not control or accept responsibility for third-party websites or services.
To the extent permitted by applicable law, Ctrack will not be responsible for losses arising from use of or reliance upon the website where such liability cannot lawfully be imposed or has been excluded under applicable contractual terms.
Nothing in these Terms of Use excludes or limits liability that cannot lawfully be excluded or limited.
The processing of personal information through the website is governed by the applicable Ctrack Privacy Policy.
Ctrack may amend these Terms of Use from time to time.
Updated Terms of Use will be published on the website.
These Terms of Use shall be governed by the laws applicable to the relevant Ctrack Zambia entity and the applicable contractual relationship, subject to any mandatory provisions of Zambian law.
Ctrack maintains procedures governing the retention, archiving and destruction of business and personal information.
Information is retained only for as long as reasonably necessary, taking into account applicable legal, regulatory, contractual, operational, security and business requirements.
When information is no longer required, it will be securely deleted, destroyed or anonymised in accordance with applicable retention and destruction procedures.
Different categories of information may have different retention periods.
Where information is subject to a legal hold, investigation, dispute or other legitimate requirement, destruction may be suspended until the applicable matter has been resolved.
The information contained in this e-mail may be confidential, legally privileged or protected by law and is intended solely for the recipient.
If you are not the intended recipient, please notify the sender immediately and delete this communication.
Any unauthorised use, disclosure, copying, distribution or dissemination of this communication is prohibited.
The views or opinions expressed in this communication are those of the individual author unless expressly stated otherwise.
Ctrack does not accept responsibility for unauthorised alteration of this communication or for any loss arising from the use of this communication or its attachments.
Although reasonable precautions may be taken, Ctrack does not warrant that this communication or its attachments are free from errors, malware, interference, interception or other security risks.
Ctrack Zambia uses cookies and similar technologies on its website.
Cookies are small text files placed on your device that allow a website to recognise your device and remember certain information.
We may use cookies for the following purposes:
These cookies are required for the website to operate and cannot generally be disabled through our cookie-management system.
These cookies allow the website to remember preferences and provide enhanced functionality.
These cookies help us understand how visitors use our website and allow us to measure and improve website performance.
Where applicable, marketing cookies may be used to understand browsing activity and support relevant marketing or advertising.
Certain third-party services integrated into our website may place their own cookies or similar technologies.
Where required by applicable law, Ctrack will request consent before using non-essential cookies.
Users may change their cookie preferences through the cookie-consent mechanism provided on the website or through their browser settings.
Some website functions may not operate correctly if certain cookies are disabled.
Ctrack is committed to protecting information, managing information-security risks and continually improving its information-security management practices.
Where applicable to the relevant Ctrack entity and certification scope, our ISO/IEC 27001:2022 certification demonstrates our commitment to maintaining appropriate information-security management practices.
